Terms of service
General Provisions
These Terms and Conditions contain important information regarding the use of the Services and the rights and obligations associated with them.
By accessing the Website, using the Services, or purchasing Products, you acknowledge and agree to these Terms and Conditions as well as the Privacy Policy.
Use of the Services is subject to acceptance of these Terms and Conditions and the Privacy Policy.
SECTION 1 – ACCESS AND ACCOUNT
Use of the Services is permitted only to individuals who have reached the age of majority under the applicable law.
To access certain Services or purchase Products, you may be required to provide personal information, including your email address, billing details, payment information, and shipping address.
All information must be accurate, current, and complete. You must also have the necessary rights to provide such information.
Where a customer account is created, the account holder is responsible for maintaining the confidentiality of their login credentials and for all activities carried out through the account.
Customer accounts may not be transferred, assigned, sold, or otherwise made available to third parties.
SECTION 2 – PRODUCTS
Every effort is made to present the Products and Services on this Website as accurately as possible. However, colours, materials, finishes, textures, and other visual characteristics may vary depending on your screen, device, or display settings.
Accordingly, an exact match between the images displayed on the Website and the delivered Product cannot be guaranteed.
Product descriptions, images, prices, and other information may be updated, amended, or corrected at any time where necessary.
EIRENE Design Studio reserves the right to discontinue Products, limit their availability, or restrict purchase quantities at its sole discretion.
SECTION 3 – ORDERS
Submitting an order constitutes an offer to purchase the selected Products.
EIRENE Design Studio reserves the right to accept or decline any order at its sole discretion. A contract of sale is formed only upon express acceptance of the order or dispatch of the ordered Products.
If an order cannot be accepted, is modified, or is cancelled, notification will be provided where reasonably possible using the contact details supplied with the order.
Returns, withdrawal rights, and any available exchange options are governed by the Withdrawal and Returns Policy.
By placing an order, you confirm that the Products are purchased for personal use only and not for resale or commercial distribution.
SECTION 4 – PRICES AND PAYMENT
All prices are subject to change without prior notice.
The applicable price is the one displayed on the Website at the time the order is placed. The final purchase price will be confirmed in the order confirmation.
All prices are stated in Euro (€). Unless otherwise indicated, all prices are final prices. Shipping costs and any applicable customs duties, import charges, or other additional fees will be displayed separately.
Promotions, discounts, and special offers may be subject to additional terms. In the event of any conflict, the terms relating to the specific promotion or offer shall prevail.
You are responsible for providing complete and accurate payment, billing, and contact information for every order. Any relevant changes should be communicated promptly where necessary to process the order.
By using the available payment methods, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Products will be delivered to the shipping address provided during the checkout process.
Delivery times are estimates only. Despite careful planning, delays may occur due to shipping providers, customs procedures, or other circumstances beyond the reasonable control of EIRENE Design Studio.
Where delivery cannot be completed or is significantly delayed, you will be notified as soon as reasonably possible.
EIRENE Design Studio reserves the right to restrict deliveries to selected countries or regions. Available shipping destinations are displayed during checkout and within the Shipping Information.
The risk of loss or damage passes to the recipient upon delivery to the specified delivery address.
SECTION 6 – INTELLECTUAL PROPERTY
All content available on this Website and through the Services, including text, photographs, images, graphics, logos, designs, product descriptions, videos, audio files, as well as their selection, arrangement, and presentation, is protected by copyright and other applicable intellectual property rights.
Unless otherwise stated, these rights belong to EIRENE Design Studio or the respective rights holders or licensors.
The content of this Website may only be used for personal and non-commercial purposes. Any reproduction, distribution, publication, modification, or other use beyond what is permitted by applicable law requires the prior written consent of the respective rights holder.
Unauthorised use of any content, trademarks, designs, or other protected material may infringe copyright, trademark, or other intellectual property laws.
All rights not expressly granted are reserved.
The names, logos, product names, and other distinctive signs of EIRENE Design Studio remain the property of their respective rights holders and may not be used without prior written permission.
SECTION 7 – OPTIONAL TOOLS
The Services may provide access to features, applications, or tools made available by third-party providers.
EIRENE Design Studio has no control over the content, availability, functionality, or future development of such third-party services. They are provided without any representation or warranty regarding their availability, suitability, or error-free operation.
Your use of third-party tools or services is entirely at your own risk. You are encouraged to review the applicable terms of use and privacy policies of the respective providers.
EIRENE Design Studio reserves the right to modify existing features, introduce new features, or expand the Services at any time. Such features shall also be governed by these Terms and Conditions.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites, platforms, or other online services.
EIRENE Design Studio accepts no responsibility for the content, availability, privacy practices, or other information relating to third-party websites or services. Accessing such services is entirely at your own risk.
Third-party websites, products, and services remain subject to their own terms of use and privacy policies.
Any questions, complaints, or claims relating to third-party services should be addressed directly to the respective provider.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
This online store is powered by Shopify, which provides the platform that enables the Services.
However, all purchases made through this store are concluded directly with EIRENE Design Studio.
By using the Services, you acknowledge that Shopify is not a party to any contract of sale entered into through this Website and is not responsible for any Products, orders, deliveries, returns, refunds, or other obligations relating to purchases made through this store.
EIRENE Design Studio is solely responsible for the Products and Services offered through this Website.
SECTION 10 – PRIVACY
Personal data is processed in accordance with the applicable Privacy Policy.
By using the Services, you acknowledge that you have read the Privacy Policy.
Further information regarding the collection, processing, storage, and sharing of personal data is available in the Privacy Policy.
As this store is operated through Shopify, personal data may also be processed by Shopify and its affiliated service providers where necessary to provide, operate, and improve the Services.
The latest version of the Privacy Policy is always available on the relevant page of this Website.
SECTION 11 – FEEDBACK
If reviews, comments, suggestions, ideas, or other content are submitted to EIRENE Design Studio, such content may be used to improve, develop, or present the Products and Services offered.
By submitting such content, you confirm that you have the necessary rights to do so and that the content does not infringe the rights of any third party.
EIRENE Design Studio is under no obligation to treat submitted content as confidential, respond to it, or provide any form of compensation.
EIRENE Design Studio reserves the right to remove or decline to publish any content that is unlawful, misleading, offensive, discriminatory, inappropriate, or otherwise inconsistent with these Terms and Conditions.
You remain solely responsible for the content you submit and for its legality, accuracy, and reliability.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Although every reasonable effort is made to ensure the accuracy of the information provided on this Website, certain content may occasionally contain errors, inaccuracies, or omissions, including those relating to product descriptions, pricing, availability, shipping information, or delivery times.
EIRENE Design Studio reserves the right to correct such errors, inaccuracies, or omissions and to update or amend information at any time where necessary.
To the extent permitted by applicable law, such corrections or updates may also affect orders that have already been placed.
SECTION 13 – PROHIBITED USES
The Services may only be used in accordance with applicable law and these Terms and Conditions.
In particular, you may not:
- use the Services in violation of any applicable law or governmental regulation;
- infringe the rights of third parties, including copyright, trademark, privacy, personality, or data protection rights;
- use the Services for fraudulent, deceptive, or unlawful purposes;
- interfere with the security, integrity, or proper operation of the Website or the Services;
- introduce malware, viruses, or other harmful technologies;
- attempt to gain unauthorised access to systems, data, or content;
- use automated methods to collect or analyse data from the Website unless expressly authorised.
EIRENE Design Studio reserves the right to restrict or terminate access to the Services if these Terms and Conditions are violated.
SECTION 14 – AGENTS
This section applies to software, services, or automated systems that independently or partially independently access, use, or interact with the Services (collectively referred to as “Agents”).
Agents may only be used in compliance with these Terms and Conditions and all applicable technical and legal requirements.
EIRENE Design Studio reserves the right to restrict, prohibit, or technically control access to the Services by Agents at any time.
In particular, Agents must not:
- conceal their identity or automated nature;
- circumvent security measures or access restrictions;
- perform automated activities that interfere with the operation of the Services;
- bypass technical measures intended to regulate or limit automated access.
Where these provisions are violated, access to the Services may be restricted or terminated without prior notice.
SECTION 15 – TERMINATION
EIRENE Design Studio reserves the right to restrict or terminate access to the Services or any part of them where these Terms and Conditions have been violated or where other legitimate reasons make such action necessary.
Any rights, obligations, or claims that arose prior to termination shall remain unaffected.
Any provisions of these Terms and Conditions that, by their nature, are intended to survive termination shall remain in full force and effect, including, without limitation, provisions relating to intellectual property, privacy, liability, and other applicable legal rights and obligations.
SECTION 16 – WARRANTY
The Services and the information provided on this Website are made available and maintained with reasonable care.
However, EIRENE Design Studio cannot guarantee that the Website will always be available without interruption, delay, or technical errors.
To the fullest extent permitted by applicable law, no warranty is given regarding the uninterrupted availability of the Website or the complete accuracy or error-free nature of its content.
Nothing in these Terms and Conditions shall affect any statutory warranty rights or other mandatory consumer rights provided under applicable law.
SECTION 17 – LIMITATION OF LIABILITY
The liability of EIRENE Design Studio shall be governed by the applicable laws.
To the fullest extent permitted by law, liability for damages arising from ordinary negligence is excluded, except where essential contractual obligations have been breached or where liability arises from death, personal injury, or damage to health.
These limitations of liability do not apply in cases of wilful misconduct, gross negligence, or where liability cannot be excluded under applicable law.
Nothing in these Terms and Conditions limits any mandatory rights granted to consumers.
SECTION 18 – INDEMNIFICATION
Where the Services are used in breach of these Terms and Conditions or in violation of the rights of third parties, EIRENE Design Studio may require the responsible party to indemnify and hold harmless EIRENE Design Studio against any resulting claims, damages, costs, or expenses, to the extent permitted by applicable law.
This includes, in particular, claims arising from unlawful conduct, infringement of third-party rights, or any breach of these Terms and Conditions.
SECTION 19 – SEVERABILITY
Should any provision of these Terms and Conditions be found to be invalid, unlawful, or unenforceable, in whole or in part, the remaining provisions shall remain unaffected and continue in full force and effect.
Any invalid or unenforceable provision shall, to the extent permitted by law, be replaced by a valid provision that most closely reflects the commercial intent of the original provision.
SECTION 20 – NO WAIVER AND ENTIRE AGREEMENT
The failure or delay in exercising any right under these Terms and Conditions shall not constitute a waiver of that right.
These Terms and Conditions, together with all policies and legal notices published on this Website, constitute the entire agreement between EIRENE Design Studio and the user regarding the use of the Services.
They supersede all prior agreements, communications, negotiations, or understandings relating to the same subject matter.
SECTION 21 – ASSIGNMENT
The rights and obligations arising under these Terms and Conditions may not be assigned, transferred, or otherwise delegated to any third party without the prior written consent of EIRENE Design Studio.
EIRENE Design Studio reserves the right to assign or transfer its rights and obligations under these Terms and Conditions where permitted by applicable law, including in connection with a business transfer, merger, acquisition, or other corporate reorganisation.
SECTION 22 – GOVERNING LAW
These Terms and Conditions shall be governed by the laws of the Republic of Italy.
Nothing in these Terms and Conditions shall affect any mandatory consumer protection rights granted under the laws of the country in which the consumer has their habitual residence.
Any disputes arising in connection with these Terms and Conditions shall be subject to the applicable rules on jurisdiction.
SECTION 23 – HEADINGS
The headings used in these Terms and Conditions are provided for convenience only and shall not affect the interpretation or enforceability of any provision.
SECTION 24 – CHANGES TO THESE TERMS AND CONDITIONS
The most current version of these Terms and Conditions will always be available on this Website.
EIRENE Design Studio reserves the right to amend or update these Terms and Conditions where required for legal, technical, commercial, or operational reasons.
Any changes shall take effect upon publication on this Website unless otherwise stated.
SECTION 25 – CONTACT INFORMATION
If you have any questions regarding these Terms and Conditions, you may contact:
EIRENE Design Studio
Irene Staudacher
Via Ralser 8
39049 Vipiteno (BZ)
Italy
Email: studio@designeirene.com
VAT ID: IT03220480218